The industry-leading eService application gives easy access to spare and wear parts information and a new channel to contact technical assistance or local spare part specialists. Through eServices, customers can also make inquiries about technical product data, lead times, prices and availability of products.

Customers have already expressed their interest in online self-service channels. "In a recent survey, almost 80% of our customers said they would welcome new, easy solutions for finding the spare parts they need and for checking their price and delivery times. Now, we are giving our customers easy online access to more than 400,000 product items," says Ismo Katila, Director of Spare Parts Services at Valmet.

For example, in fault situations help is usually needed quickly - and this is what eServices provides. "eServices gives customers a new, additional online tool for spare part information and for contacting Valmet day or night, regardless of time zone or area. It can be easily used on smartphones and other mobile devices, too," summarizes Michael D. Nelson, head of Spare Parts Services for Valmet in North America.